Privacy Policy
Last updated: 28 July 2025
Who We Are
The Royal Artillery Museum is a UK-based charity dedicated to preserving artillery heritage and sharing the history of the Royal Artillery.
Legal entity name: Royal Artillery Museum
Registered address: Artillery House Larkhill, Artillery Bks, Salisbury, England, SP4 8QT
Contact email: info@royalartillerymuseum.com
Contact phone: 01980 653333
If you have any questions about this policy or how we handle your data, please contact us at the details above.
What Personal Data We Collect
We may collect and process the following types of personal data:
- Name
- Email address
- Postal address
- Phone number
- Payment and transaction details (if making a purchase or donation)
- Gift Aid preferences (if applicable)
- Visitor information (e.g. event or ticket bookings)
- Communication preferences
- IP address, browser data, and device information (via cookies/analytics)
We do not knowingly collect sensitive personal data unless explicitly required and with your consent.
How We Collect Your Data
We may collect data when you:
- Browse or use our website
- Contact us by email, phone, or contact form
- Make a donation
- Book tickets or attend events
- Subscribe to newsletters or mailing lists
- Fill in feedback or visitor surveys
- Interact with us on social media
How We Use Your Data
We may use your personal data to:
- Process ticket bookings, donations, and Gift Aid claims
- Respond to enquiries or requests
- Send you updates, newsletters, or marketing communications (if you’ve opted in)
- Manage memberships, volunteers, or supporter records
- Understand and improve our website and services
- Comply with legal and regulatory obligations
Legal Bases for Processing
Under UK GDPR, we process your personal data based on one or more of the following legal grounds:
- Consent – when you opt into communications or marketing
- Contract – to deliver services like ticket bookings or donations
- Legal obligation – e.g. for financial record-keeping or Gift Aid
- Legitimate interests – e.g. to improve services, manage relationships, or analyse usage
How We Protect Your Data
We take your privacy seriously and implement appropriate technical and organisational measures to protect your data. These include secure servers, encryption, limited access, and staff training.
Data Sharing and Transfers
We may share your data with trusted third-party providers who help us deliver our services, such as:
- Ticketing or event platforms
- Email and marketing tools
- Payment processors
- IT or website support providers
We only share what’s necessary and ensure they meet data protection standards.
We do not sell your personal data. If data is transferred outside the UK, we ensure adequate safeguards are in place.
How Long We Keep Your Data
We retain personal data only as long as necessary for the purpose it was collected, or as required by law. After that, it is securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccuracies in your data
- Request deletion of your data
- Object to or restrict certain types of processing
- Withdraw consent at any time (for marketing or optional processing)
- Request data portability (where applicable)
To exercise any of these rights, please contact us using the details above.
If you are not satisfied with how we handle your data, you can also lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk
Cookies and Website Tracking
We use cookies to improve your experience on our website and to analyse usage patterns. You can control cookies through your browser settings or by using our cookie banner.
See our Cookie Policy for more information.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date. Where appropriate, we’ll notify you directly.